Terms & Conditions
Artwork Fees & Set Up Fees
Artwork fees are generally included in the Set up fees. In the event of an extremely detailed artwork, or those requiring multiple edits, an artwork fee will be billed at $65 + GST per hour or part thereof. Stella Promotional Products, will advise you of any additional Artwork fees prior to commencing the order and will endeavour to keep you aware at all times if you are to expect increased costs.
The Set up fees displayed on this website (and advised in our quotations), already includes an artwork fee that covers a modest level of design work and is sufficient in more than 95% of the orders we process.
Cancellation of Order
Once we receive your signed order to proceed, Stella Promotional Products has agreed to supply you with goods as stated on your order. If for unforeseen circumstances you need to cancel your order, please contact us immediately and we will endeavour to keep charges to a minimum. If your order is cancelled you should expect to be charged for Artwork fees & Set-up costs as determined by Stella Promotional Products. If the set-up and art fees are not indicated on the order (or they built in as an inclusive fee) the minimum cancellation fee is $80.00 + GST prior to production. However if production of your order has already commenced and we are unable to stop the printing process you should expect to pay for your order in full, or an amount to cover all of our expenses and losses at our discretion. If we are unable to fulfil your order as agreed, Stella Promotional Products will endeavour to substitute an item (where appropriate) with your consent in order to fulfil the order.
Immediately upon receipt of delivery, the onus is upon the customer to check the products delivered are printed correctly as per your approval. In the unlikely event of a claim, all claims must be made in writing within 7 days of delivery of goods. Claims will only be accepted where there is an error in the printing (ie - not what you approved) or there is a fault in the product. Faulty goods must be returned for inspection before a refund or replacement of stock will be issued.
Whilst every care is used to display the colours of products we offer, the pictures shown on our website should only be used as a guide. If you require a specific colour match, please provide us with the PMS where available or request a sample in your desired colour. Please note that colour correctness cannot be guaranteed on full colour sublimation.
Copyright remains the property of Stella Promotional Products for designs that we have created, photographed or manufactured. If we are supplied by the customer with a sketch, plan or other document which infringes someone else's copyright, the customer agrees to indemnify Stella Promotional Products against all claims and costs. Should any designs displayed on this website infringe on another companies intellectual property, please provide us with evidence of such and we will look to edit or remove the design as necessary.
All prices listed on this website are in Australian dollars.
We reserve the right to produce 5% above or below the quantities ordered due to manufacturing constraint and charge. The amount invoiced will be calculated at the shipment quantity and you will be billed accordingly.
Any person or company defaulting on a payment to Stella Promotional Products will be actively pursued. You will be issued with account reminders and where necessary third party recovery agents will be enlisted to recover such payments. Where a recovery agent is used, ALL charges will be borne by the person / company responsible for paying the original invoice. A penalty fee will be charged at the rate of 18% + GST and this amount will be added to the final invoice payable once the account is over 90 days in arrears.
Unless a deadline is specified the order will be processed according to the various factories standard production time(s). Any lead time(s) published on this website, our partner website(s), and any paperwork or correspondence you may receive from us are an approximation only and Stella Promotional Products will not be held accountable if we are not informed (in writing) of any impending deadline before production has commenced. For delays in delivery once the goods have left our factory please refer to our "shipping" policy.
New Accounts & Large Orders
A 100% deposit is due before we commence production for all new accounts and large orders. Whilst it is not mandatory to pay your deposit prior to the creation of your artwork proof, if your order is required urgently it would be helpful to organise payment at the same time as confirming your order to avoid any unnecessary delays. We do require your signed order to start the artwork preparation.
Exceptions to this are;
1. Government or Educational Facilities who produce a purchase order and same is emailed / faxed to Stella Promotional Products. Goods will then be invoiced in full and due for payment 14 days from receipt of goods. This is limited to orders under the value of $1,000.00
2. At our discretion, where a Company Director signs an undertaking that the goods will be paid for (in full) immediately upon delivery.
3. Where an order is required within a restricted time frame to fulfil a deadline and Stella Promotional Products has deemed it necessary to process the order immediately. Under no circumstances will Stella Promotional Products accept a cancellation of an order if we have done this in good faith upon your approval of Artwork.
All orders must be confirmed in writing and emailed / faxed to Stella Promotional Products for processing. Where appropriate, purchase orders must clearly show the order number. Orders confirmed by email are tantamount to a signature and a binding acceptance of our terms and conditions. Please note that verbal orders will not be accepted.
Ownership title of goods remains with Stella Promotional Products until full payment has been made into our account, via PayPal or posted cheque has cleared.
We accept the following payment methods; Cheque, EFT (Direct Deposit) or PayPal using your Visa or MasterCard. Note: PayPal transactions incur a 2.5% merchant fee.
At our discretion, account holders are given a 14 day account, whereby no deposit is payable upon signing your order but all goods are due for payment in full, 14 days from receipt of delivery.
If you are making a claim and are asked to return a sample of the goods, please clearly mark the parcel as follows; RETURNS, C/- Stella Promotional Products, PO Box 476, Cammeray NSW 2062. Please DO NOT simply return goods to us unannounced as they will not be accepted.
Please click here for our sample policy.
Every effort will be made to deliver your goods to you in the most efficient and cost saving way possible. Where there is a "tight" delivery deadline, a superior delivery method may be used in order for your goods to arrive on time. You will me made aware of this and charged accordingly. We guarantee that your goods will leave the factory in time to reach your specified destination. However Stella Promotional Products cannot be held responsible for goods lost or delayed by Australia Post, Australian Air Express, TNT, Startrack express or other delivery body that may be used to fulfil your order, nor will Stella Promotional Products be held responsible for an act related to Force Majeure.
An indemnity is a form of limited compensation for loss or damage to your goods whilst in transit. For an additional fee of $27.50 + GST, we can offer you up to $500 cover, with a $50 excess. For an additional fee of $44.00 + GST, we can offer you up to $1000 cover, with a $50 excess. Please note, if you choose not to take up the indemnity option we have no liability for loss or damage to your goods once they leave the factory.
All orders will be shipped using Stella Promotional Products delivery accounts and your Tax Invoice will reflect such. Should you prefer to use your own account, we will endeavour to accommodate you were possible. You will need to supply your carrier name and your account number.
Revisions of these Terms and Conditions shall take effect within 14 days after publication on the Stella Promotional Products Web site unless the Customer objects to the revised terms and conditions within 14 days after their publication. The Customer shall be notified by email of revisions to the Terms and Conditions prior to their publication. If the revisions made are unfavourable to the Customer, the Customer shall be entitled to terminate the Agreement within 14 days after publication of the new Terms and Conditions.
Upon receiving the customers signed order, the customers continued use of services provided by Stella Promotional Products is a binding acceptance of these terms and conditions and any changes thereto.